Refund Policy - Shakti Vacations Pvt Ltd

his Refund Policy applies to customers ("you" or "your") who have booked travel services through Shakti Vacations Pvt Ltd. Refund eligibility is subject to the terms and conditions of the specific travel service provider, as well as the policies outlined below.

Booking Cancellations

• Cancellation policies for travel services vary based on the type of service and the specific provider. It is your responsibility to be aware of and understand the cancellation terms for your booking.
• Shakti Vacations Pvt Ltd will assist you in processing cancellation requests according to the policies of the respective service providers, including airlines, hotels, tour operators, and other suppliers.

Refunds for Cancellations

• Refund eligibility for canceled bookings is determined by the refund policies of the individual service providers. These policies may include penalties or fees for cancellations made after a certain period.
• Shakti Vacations will make every effort to expedite refund requests on your behalf. However, we cannot guarantee the timing or amount of the refund, as it is subject to the policies and processing times of the service provider..

Change Fees and Administrative Charges
Some service providers may impose change fees or administrative charges for modifications to your booking. These fees are separate from any potential refund and are your responsibility to cover.

Refunds Due to Service Provider Cancellation
In the event that a service provider cancels a booked service (e.g., flight cancellation by an airline), we will work with the service provider to secure a refund for you in accordance with their policies.

Processing Refund Requests

• To initiate a refund request, please contact Shakti Vacations customer support team. You will be required to provide booking details and any relevant documentation.
• Shakti Vacations will forward your refund request to the appropriate service provider for processing. We will keep you informed of the status of your refund request to the best of our ability.

Refund Method
Refunds will typically be issued in the same form of payment used for the original booking. However, the method and timing of refunds may vary depending on the service provider.

Non-Refundable Services
Some travel services, such as certain promotional fares, discounted packages, or special offers, may be non-refundable. Please check the terms and conditions of your booking for details.

Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at info@shatiholidays.com.
By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy. If you do not agree with any part of this Refund Policy, please refrain from using our services.